✶ What is the Mist & Magic Mystery Box ?
It is a box filled with magical props and artifacts, goodies and stationery items from our Magical World.
This is not a subscription box (yet!). Each box is a special edition one-time box and must be purchased separately.
If you are fan of Harry Potter, magical replicas and would like to step into the world of wizards and witches, this box is definitely for you ! It has everything you need : from mugs and pins to prints and paper replicas, including real life props to make your home and every day life magical !
✶ What can you expect in the Mist & Magic Mystery Box ?
You will receive 8+ items in the mini Box and 12+ in the maxi Box. All our items are designed in-house, from the idea to the actual artwork. They are then carefully handcrafted by us or professionally manufactured/printed and packaged with the utmost care.
The maxi Box contains all of the items of the mini Box, plus some additional magical goodies !
✶ How does it work ?
Each box is a special edition one-time box so you only have to choose between the mini Box and the maxi Box.
✶ When can you buy it ?
Orders for our first Magical Box will be processed and shipped in 5 to 7 business days.
You can follow us on Facebook or Instagram to make sure you don’t miss the date ! Or better yet, subscribe to our newsletter and you’ll receive the news via our Magical Newspaper directly in your inbox !
✶ What does it mean to be Magical VIP ?
By subscribing to our newsletter, you’ll become a member of our Magical VIP list. You’ll receive news from our shop in a Magical Newspaper format of course around once a month (we don’t spam) !
You’ll receive only the most important news : next box release, new products in the shop and special sales.
✶ Do you ship internationally ?
Yes, we ship to anywhere in the world, from France.
Simply add your delivery adress at checkout and the delivery price to your exact location will appear.
✶ Shipping costs & Tracking
The shipping charges depend on the destination and weight of the parcel. They will appear during checkout, once you’ve added items to your cart and fill out your address. We use national postal services (LaPoste) to send our parcels.
All our Magical Boxes are tracked. You will receive an email with your tracking number as soon as the shipping label has been created your package has been dispatched.
Please do not worry if the tracking is not updated right away, it can sometimes take a few days to a week to see the first update.
✶ Processing time and delivery time
Orders will be processed and shipped in 5 to 7 business days.
We cannot guarantee delivery time of any of our packages. Most French orders will arrive in 3 to 5 business days and European orders in 5 to 10 days, however this is not a guaranteed time frame. International orders will take longer to arrive, usually 1 to 3 weeks, but this is not a guaranteed delivery time either.
We are not responsible for any delay that might occur in the delivery but we want you to be happy with your order so if you have any concern, contact us and we will do our best to assist you !
COVID-19 : Due to the situation, there might be some delays with the delivery of parcels, and the online tracking may lack some updates. If you have any question, don’t hesitate to contact us !
✶ Customs and import taxes
Please note that your order may be subjected to import duties and/or taxes. This is unfortunately out of our control and we are not responsible for any extra charges that may occur at customs. Please contact your local customs office for more information.
✶ Do you accept returns or refunds ?
Yes, we do ! Send an email to email@example.com within 14 days of receiving your order to let us know you’d like a refund. You will have to send back your package and once we receive it, with all the items in good condition, we will proceed to the refund.
Please note that we won’t be able to refund you the whole amount if there are missing items.
If you have made a mistake while ordering and changed your mind, contact us right away ! If your order hasn’t be processed yet, we will be able to cancel it and refund you the shipping cost too.
If you are not sure if it has been shipped already or not, don’t hesitate to contact us anyway, we will be happy to assist you !
✶ My box is lost !
Don’t panic, we’ve got you. We send all our boxes tracked. Contact us and we’ll see what we can do to locate your parcel. If your package is truly lost, we’ll send you another box (if available) or refund you.
We are not responsible, however, if your package is not delivered because you filled in the wrong address, nor will we offer a refund or to resend a box to another address. Please make sure you fill in the correct address when ordering.
✶ I have a damaged item !
Contact us within 14 days after receiving your package to request an item replacement or if there is something wrong with your order., we’ll be happy to assist you ! If the damaged item is no longer available, we will offer you a refund on the individual item.
✶ How can I contact you ?
You can send us an email at firstname.lastname@example.org or fill out the form in our contact page !
We are also on Instagram and Facebook ! Come say hi !